That is not to say that the Client does not want to be recognized as a leader in the industry- they do. ![]() ![]() That lack of tools and empower is not so much TeleTech's error but rather the Client for business reasons not communicated fully. My teammates are simply a joy to work around. Our Team is motivated and strives to exceed customer expectations and reach amiable resolutions in all cases. I find the job to be rewarding despite a severe lack of tools and empowerment to fully provide such services. This may involve anything from arranging valet service for maintenance (Equus), product information, dealer complaints, service complaints, mechanical concerns, legal threats, PIR etc. I am responsible for providing a concierge like service to Hyundai's Premium (Genesis) and Luxury (Equus) owners. It made me sad that my hard work was never recognized, from multiple kudos/compliment calls were not processed and I never received the certificates that came with them, did not receive any acknowledgement for my 1 year anniversary even though witnessed other agents receive acknowledgement when other agents didn't do as much work, responsible for special projects and didn't handle delicate info, basically worked less then half the workload, I also disp. Also felt like upper management (ops) were not concerned about employees concerns/frustrations as no positive reinforcement was provided. It became difficult to maintain high spirits due to so many disgruntled coworkers talking down and giving off negative energy/ slacking at work creating more work for all others, was involved in many different departments and had to work twice as hard and do twice as much work since my position required making sure all required objectives were met. I learned a lot working here from following processes, submitting research tickets, tracking orders, processing payments/refunds, redactions and the different reports that were requested. Also would process documentation for privacy and billing purposes. As well as gather documents and build reports for different departments. ![]() After inbound would process outbound calls for tickets previously processed. A day of worked involved 1-2 hours of taking inbound calls and either provide troubleshooting assistance or handle billing information/ questions.
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